New employees had to search across videos, documents and conversations for information
CASE 04
INSURANCE
Organising training videos and resources into an internal knowledge base employees actually use.
An insurance group wanted to speed up new-hire training. Training materials were spread across videos, documents and different colleagues, leaving employees to search for answers and repeat the same questions.
Client context
The client is an insurance group with an ongoing need to train new employees. Training videos, documents and common resources were spread across different locations, while experienced staff repeatedly answered the same questions.
Previous trainingAround 20 hours of core content
Material formatsVideos, documents and internal resources
Organisation goalOne searchable entry point
Original workflow
Experienced colleagues repeatedly answered the same training questions
After an update it was difficult to ensure everyone found the correct version
BOTTLENECK
The training delay was not a lack of information. Knowledge was scattered without a clear entry point, forcing every new employee to find the same answers again.
What was built?
Audit and organise existing training videos, documents and common resources
Structure knowledge around real employee work scenarios
Build a searchable internal knowledge base that leads employees to the relevant guidance
Create a single home for updates to reduce version confusion and repeat explanations
Results and measurement basis
Cases are anonymised and every metric includes its measurement basis rather than presenting a claim without context.
core new-hire training time
Based on core training falling from around 20 hours to around 2 after the knowledge base was introduced.
unified internal knowledge base
Training materials previously spread across different locations were brought into one searchable home.
training videos and resources organised
Based on the training videos, resources and internal reference materials supplied by the client.
What changed after launch
Training videos, documents and common resources are centralised in one searchable knowledge base
New employees can find guidance by work scenario, reducing repeat questions to experienced colleagues
Updates are published through one source, reducing the risk of employees using outdated material
EXPERT
EXPERT AUTOMATION CONSULTATION
Put your most complex workflow problems in experienced hands.
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